Logan Companies Fittes Product Return Policy

At Logan Companies, we want you to be completely satisfied with your Fittes purchase. If for any reason you are not, our return policy is designed to be simple and straightforward. A clear return policy not only enhances the customer experience but also helps build customer loyalty by making returns and refunds easy and transparent.

Our standard return policy serves as a comprehensive set of guidelines that clearly outlines the procedures, conditions, and timeframes for product returns, refunds, and exchanges. While other businesses may use a generic policy template, Logan Companies has developed its own policy tailored to our customers' needs. The following sections will provide all relevant policy details to ensure transparency and customer trust.

If you are a business looking to create or update your return policy, consider starting with a free return policy template or policy template to help build a clear and effective policy.

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Eligibility for Returns

• Returns are accepted within a 15-day return window from the purchase date. This 15-day period is intended to provide a fair return opportunity for customers while maintaining a balanced policy. This is the time limit for eligible returns.

• The product must be unused, in the same condition you received it, and in the original packaging.

• A valid proof of purchase (receipt or order confirmation) is required for all returns.

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Non-Returnable Items

• Products that have been used, installed, or damaged after delivery.

• Custom or special order items.

• Any product not in its original condition.

• Certain items may be marked as ‘final sale’ and are not eligible for return or refund.

Logan Companies does not hide important return information in the fine print; all return conditions are clearly communicated to ensure transparency.

Exceptions to these non-returnable conditions may be considered on a case by case basis.

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Return Process and Return Shipping Costs

1. Contact Us: Before returning a product, please contact our customer service team at info@logancompanies.com to obtain a Return Merchandise Authorization (RMA) number. An RMA is required before sending items back to ensure proper tracking and authorization of your return. Logan Companies uses a streamlined system to process returns efficiently, ensuring a smooth experience for all customers.

2. Return Shipping: You are responsible for return shipping fees and shipping charges unless the return is due to an error on our part (e.g., incorrect or defective product). If applicable, a return fee or restocking fee may be deducted to cover restocking costs associated with customer returns. However, Logan Companies aims to minimize return fees and may offer free return shipping or free returns in certain situations to enhance customer satisfaction. Please review our policy for details.

3. Refunds: Once your return is received and inspected, we will process refunds within 7-10 business days (refund processing time). Refunds may be issued as a full refund, partial refunds, store credit, or to the original payment method, depending on the circumstances. We may also offer store credit as an alternative to a cash refund. Once returns are processed and approved, products may re-enter stock, subject to inspection. Full refunds are available when customers return products that meet all eligibility criteria.

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Logan Companies accepts returns and is committed to accepting returns and processing returns efficiently to avoid upset customers. We take measures to prevent return fraud and manage restocking costs related to customer returns. Each return shipment is tracked to ensure transparency and support sustainability initiatives. Encouraging customers to opt for exchanges over refunds helps reduce costs and improve overall satisfaction. If you have questions about the process, please contact our customer service team for contact details and further assistance.

Please note: Refund policies may be legally required depending on state laws, and rules vary by jurisdiction. We recommend seeking professional legal advice for specific legal questions regarding your rights and obligations.

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Exchanges and Offer Store Credit

Logan Companies has an exchange policy that allows customers to request an exchange process for items that are defective. Logan Companies is committed to encouraging customers to choose exchanges whenever possible by offering incentives or flexible policies. If you need to exchange a product, contact us within 7 days of receiving your order to begin the exchange process. Customers may request an exchange for an item of equal value, and we may offer exchanges as an alternative to refunds depending on the situation. Clear exchange policies help retain customers and contribute to long term revenue growth by turning exchanges into positive experiences.

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Return Management Systems

A return management system is the trusted solution you need to streamline your return process and keep customers coming back. This powerful system gives you a structured, professional approach to handling every return—from the moment your customer initiates the process to the final steps of restocking, exchanging, or issuing that refund. We're talking about automating and organizing each critical stage—return initiation, product inspection, inventory updates, and customer communication—so you eliminate errors and create a smooth, reliable experience that both your customers and your team can count on.

The Return Merchandise Authorization (RMA) process is where the real efficiency happens—requiring customers to request approval before sending items back puts you in control. You get to review product details and images, approve or deny returns with confidence, and provide customers with shipping labels exactly when they need them. When you implement a return management system, you're not just minimizing customer complaints and slashing operational costs—you're building a more reliable and transparent returns process that customers trust. The result? Higher customer satisfaction and a stronger reputation that drives success whether you're running an online store or a brick and mortar location.

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Contact Information and Contact Details

For questions or concerns regarding returns, refunds, or exchanges, you can find our contact details by reaching out to our customer service team at info@logancompanies.com

Providing clear contact details helps us address customer complaints promptly and reassures potential customers of our commitment to excellent service.