Privacy Policy

Logan Companies Privacy Policy

Introduction to Privacy Policy

No Mobile opt-in or text message consent will be shared with third parties or affiliates

A privacy policy isn't just another legal document you scroll past—it's how we build real trust with you, our valued customers. When you visit our website or use our online services, we want you to know exactly how we handle your personal information. In today's digital world, we collect certain data to give you the personalized, efficient service you deserve, and we believe you have every right to understand exactly what that means. That's why we at Logan Companies are committed to explaining our privacy practices in a way that actually makes sense.

You've probably heard about privacy laws like GDPR in Europe and CCPA here in California—these set the bar high for how companies like ours handle your personal information. These laws require us to tell you what personal data we collect (things like your IP address, device details, location information, and how you interact with our website) and why we need it. More importantly, they give you real control—you can request to see your data, opt out of certain uses, and understand when we share information with our trusted service partners or business associates.

A solid privacy policy should also explain how we protect your sensitive information, how we handle data transfers, and what happens when law enforcement or legal requirements come into play. We want you to understand how we process your data—whether it's for legitimate business needs, legal compliance, or to show you relevant advertising that might actually help you.

Here at Logan Companies, we treat our privacy policy like our HVAC systems—it needs regular maintenance and updates. We keep our privacy notice current with changes in how we handle data, new laws, and evolving privacy standards. By staying transparent and up-to-date, we aim to give you clear information about your rights, our data practices, and the steps we take to keep your information secure and compliant.

In the sections ahead, you'll find the specifics about what data we collect, how we use it, why we need it, and how we protect it. Our goal is simple: give you the knowledge and confidence you need to trust our online services and make smart decisions about your personal information. Because when you trust us with your data, you're trusting us with your peace of mind—and that's something we never take lightly.

What Information Do We Collect?

Logan Companies collects information from clients and potential clients when you inquire about our HVAC, plumbing, or water heater services or make a purchase through our site. This information may include your name, email address, mailing address, phone number, payment information, and other data collected during your interactions with our services. Logan Companies may also collect personal data, including information provided during interactions with our online services, support communications, and social media. We collect information directly from you, automatically through technology (such as cookies and web server logs), and from external sources to improve our services, ensure security, and comply with legal obligations. Visitors may also explore our site anonymously.

We may also collect IP addresses, cookie identifiers, and website activity data to improve your online experience with Logan Companies. This includes electronic network activity information, such as device type, browser, and operating system, and may be used to determine approximate location for analytics and advertising purposes. IP address information is used for traffic analysis and troubleshooting. This information helps us show more relevant ads for our services across platforms, including social media and search engines. This data may be shared with trusted third parties, such as Google, Facebook, and Instagram, to support advertising efforts. Data may also be shared with third party service providers, analytics services, and other third party services to support advertising, analytics, and service delivery, and users should review each third party’s privacy policy for more detail. Logan Companies uses Google Analytics to collect user data, which requires a privacy policy to ensure compliance with data privacy regulations and transparency requirements. Logan Companies takes appropriate safeguards and security measures to protect personal data during data transfers and when sharing with third party service providers. Logan Companies will never sell your information or use it outside of our advertising campaigns.

What Do We Use Your Information For?

The information we collect from you may be used in one or more of the following ways to enhance your experience:

Providing a Personalized Experience: The details you share with us help us tailor our responses to your specific HVAC needs, ensuring you receive the most relevant solutions.
Improving Customer Service: The information collected enables us to accurately assist with inquiries, manage your account, and streamline communication for a customized experience.
Processing Transactions: Logan Companies will email you a receipt for any services purchased. Transactions are securely processed through the payment method provided during the booking of our HVAC services.
Periodic Communications: The email address provided may be used to send service updates, company news, or important notices. We may also provide seasonal maintenance tips or information on new services available to you.
Logan Companies processes information and personal data for legitimate business interests, legal compliance, and to fulfill legal and regulatory obligations under applicable law and global data privacy laws. Our approach to processing data is designed to ensure transparency, security, and compliance with all relevant regulations.
The data collected is used for processing activities such as fraud prevention, regulatory reporting, and responding to requests from law enforcement agencies.
Logan Companies may collect personal information, bank account information for payment processing, and other data, and such data is handled in accordance with privacy law and data privacy laws.
Logan Companies’ privacy practices are outlined in this privacy notice and website’s privacy policy, which is a legal document designed to inform users and ensure legal compliance.
The privacy policy and other legal documents are updated to reflect changes in data processing activities and to comply with regulatory obligations.
Logan Companies does not sell personal data but may share personal data with third party websites, other websites, and other users as required for service delivery or legal obligation. When sharing data with third parties, users should review each third party’s privacy policy to understand how their data is handled.
Logan Companies may process information and transfer data internationally, and data transfers are conducted in accordance with data privacy frameworks, such as the EU-U.S. Data Privacy Framework, and with appropriate safeguards.
Users are informed about how their data is collected, used, and shared, and the privacy policy informs users and is designed to provide more detail about privacy practices.
Logan Companies relies on various legal bases for data processing, including consent, contractual necessity, legal obligation, and legitimate interests, and these legal bases are disclosed in the privacy policy. Processing information is conducted in accordance with legal and ethical considerations, and legitimate interest is one of the lawful grounds for processing personal data under data protection regulations.
Users may visit sites operated by third parties, and activity on other websites is subject to those sites’ privacy practices.
Logan Companies may collect location information, including approximate location, to personalize services and advertising.
The company is committed to legal compliance with global data privacy laws and regulatory obligations, and the privacy policy is a legal document designed to ensure transparency and user trust.

Logan Companies is committed to protecting your privacy and delivering the best possible experience for our clients.

SMS/Text Messaging Terms of Service

Program Description

By opting in to receive text messages from Logan Companies, you agree to receive SMS and/or MMS messages related to your relationship with us. These messages may include:

Appointment confirmations, reminders, and scheduling updates
Human-Generated or automated messaging, one-way notifications to recipients who may or may not request a reply
Technician dispatch and arrival notifications
Service updates and follow-ups
Billing, payment, and account notifications
Customer support communications
Promotional or marketing messages (where applicable and only if you opt in)

Message frequency may vary based on your interaction with Logan Companies.

Consent to Receive Messages

By providing your mobile phone number and opting in, you expressly consent to receive text messages from Logan Companies, including messages sent using an automatic telephone dialing system (ATDS) or similar technology.

Consent may be obtained through, but is not limited to:

Website forms
Online scheduling
Service agreements
Verbal consent during recorded calls
Customer portals or electronic communications

Consent is not a condition of purchase.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying:

STOP

After opting out, you will no longer receive text messages unless you re-subscribe.
For assistance, reply:

HELP

Message & Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and plan. Logan Companies is not responsible for any messaging or data charges incurred.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier availability and network conditions.

Privacy & Data Use

Logan Companies respects your privacy. Your mobile number and messaging consent information will be used solely for the purposes described above.

We do not sell or share your phone number with third parties for marketing purposes
Messaging data may be stored within our service management and communication platforms, including ServiceTitan, to support customer communication

For more information, please review our Privacy Policy.

Program Changes

Logan Companies reserves the right to modify or discontinue the SMS program or these Terms of Service at any time. Changes will be effective upon posting. Continued participation constitutes acceptance of any updates.

Disclaimer & Limitation of Liability

Text messaging services are provided on an “as-is” basis. Logan Companies is not responsible for:

Technical failures
Message delays or non-delivery
Errors caused by incorrect contact information

To the maximum extent permitted by law, Logan Companies shall not be liable for any damages arising from the use of or inability to use our text messaging services.

Contact Information

For questions about these Terms or our text messaging practices, contact:

Logan Companies
📞 612-223-7085
📧 info@logancompanies.com